Customer Handovers – Bicester Transport

Professional Customer Vehicle Handovers on Your Behalf

For dealerships and fleet providers, the customer handover is one of the most important stages of the sales process. It’s the final touchpoint where expectations are confirmed, customers feel reassured, and your brand reputation is reinforced.


At Bicester Transport, we don’t just deliver vehicles, we deliver customer experiences. Our trained drivers carry out professional handovers on your behalf, ensuring every customer receives the same care and attention they would in your showroom. From arriving on time to explaining key features of the car, our service helps build satisfaction and trust from day one

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Lexus logo: Black stylized "L" inside an oval, with "LEXUS" text beneath.
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Brands We Have Worked With

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Volkswagen logo: Blue circle with white "VW" emblem, company name below.

A Professional Solution for Handovers

Our customer handover service combines professionalism, accountability, and customer care:

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Uniformed, Polite Drivers – acting as ambassadors for your brand.

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Customer Reassurance – a walkthrough of key vehicle features to give confidence.

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MoDel Compliant – digital condition reports and proof of delivery included.

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£100,000 Insurance – every vehicle fully covered in transit.

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Proactive Communication – updates to both dealer and customer at every step.

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Nationwide Service – from our base in Bicester, Oxfordshire to destinations across the UK.

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How It Works

01

Schedule the Handover

Provide us with delivery details and customer information to book your handover.

02

On-Time Delivery

Our driver arrives promptly, presenting the vehicle professionally.

03

Customer Walkthrough

We explain controls and key features so customers feel confident.

04

Digital Sign-Off

MoDel-compliant proof of condition and delivery completed.

Who We Serve

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Dealerships 

Outsourcing retail deliveries to ensure customers always receive a professional experience.

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Leasing Companies

Delivering new vehicles directly to end users, with reassurance built in.

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Fleet Managers

Ensuring company drivers receive a smooth, consistent handover service.

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reassured, and valued

Extending Your Brand Experience

Your customer may never meet your sales team face-to-face, but they will remember the person who handed them the keys. At Bicester Transport, we understand the responsibility that comes with this role. That’s why our drivers are trained not only in logistics, but also in customer service.


From prestige marques to everyday fleet vehicles, our handover service ensures customers feel looked after, reassured, and valued. It’s the final step in the process that helps turn a transaction into a long-term relationship.

What Our Clients Say

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"Bicester Transport handle all our lease handovers. Customers are consistently impressed by the professionalism of the delivery; it reflects positively on our brand."

– Fleet Manager, National Leasing

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"The handover is one part of the process we don’t worry about anymore. The team at Bicester Transport make sure customers feel looked after."

– Dealer Group Operations Manager

Why Dealers and Fleets Trust Bicester Transport

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Transparent, fixed pricing with no hidden extras.

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Experienced, customer-focused drivers.

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Full MoDel compliance for accountability and reporting.

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Family-run values combined with national reach.

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Trusted by some of the UK’s most prestigious car brands.

FAQs

  • What’s included in a customer handover?

    Our drivers deliver the vehicle, explain key features, answer basic questions, and ensure the customer feels confident before driving away.

  • Do your drivers represent our brand?

    Yes. All drivers are uniformed, polite, and trained in customer service, acting as ambassadors for your business.

  • Can you provide proof of delivery?

    Yes. Every handover is MoDel compliant, including digital condition reporting and sign-off.

  • Do you cover handovers nationwide?

    Yes. We deliver vehicles to customers across the UK.

  • What if a customer needs extra help with their vehicle?

    We explain the essentials, but specialist questions are always referred back to your dealership or fleet team.

Your Customers, Handed Over with Care.

Partner with Bicester Transport for customer handovers that reflect the quality of your brand, wherever your vehicles are delivered.